Shipping & Returns
Bellame Beauty Passport
Members receive free standard ground shipping on orders of $50 or more. All other customers will receive free shipping on orders of $100 or more.
There will be a $12.95 flat-rate on all starter kits for New Partners joining Bellame.
All Other Customer and Partner Orders
All other orders will be shipped via standard ground shipping to addresses at a flat rate of $9.95 to:
- 48 contiguous United States
- APO/FPO Addresses
Standard Ground Delivery occurs two to seven business days after your order is processed. Orders shipping to Alaska, Hawaii, and APO/FPO will experience slightly longer delivery times. For Alaska and Hawaii shipments, delivery requires 10 to 14 additional business days. For APO/FPO shipments, delivery requires 14 to 21 additional business days.
Orders Shipping to Puerto Rico
Standard Ground Delivery occurs 10 to 14 business days after your order is processed.
Please note, free and discounted shipping benefits are not available in Puerto Rico.
- To initiate the return process, please submit a Support Request (click support request).
- You will receive a confirmation email with all your return details.
To ensure we receive your return as soon as possible, please send it insured via USPS, Fed Ex, or UPS. Returns must be accompanied by the completed return form received from our Returns department as described above. We cannot refund packages that are lost, so please use a method of shipment which provides tracking. Shipping fees are not refundable.
Your return will be processed within 5 business days of receipt of your package. A confirmation email will be sent and the refund will be credited back to the original form of payment. The refund is immediately sent back to your bank, however the timing of deposit back to your account is based on your bank.
BELLAME Beauty offers our Customers a 100% money-back satisfaction guarantee on all of its products returned to BELLAME within 45 days from the date of purchase.
Partner Starter Kit orders and or sales tools can be returned to BELLAME within 30 days from the date of purchase and will be assessed a 10% Restock fee as noted in our Partner Policies & Procedures. Personal products purchased through a Partner account have a 100% money-back satisfaction guarantee on all of its products within 45 days from the date of purchase, Sales tools and Starter Kits do not apply.
Shipping fees are non-refundable (as well as any Taxes, if any, associated with the shipping fees) on any product purchase, Starter Kit, or sales tools.
BELLAME Beauty reserves the right to withhold the shipping charges from the refund if the shipping costs for the returned items were waived when the products were purchased through discounted shipping costs.
Missing an item? Not the product you ordered or did you receive a damaged product? Call 833-BELLAME (235-5263) within 7 days of receipt or submit a Support Request with your order number to have your product replaced.